Telenow in the UK

AI answering service for UK vets

Owners ring about vaccinations, repeat prescriptions and a dog that has eaten chocolate, often within the same hour. Telenow answers every call, books routine appointments and puts emergencies through to the vet on duty or your out-of-hours provider.

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Last updated 2026-11-15

The calls you’re losing today

Reception pulled into consults

Nurses and receptionists help in the consulting room, and the phone rings out while they do.

Is it an emergency?

Worried owners need to know quickly whether to come in now, and every call has to be judged the same way.

Repeat-prescription calls

Requests for flea treatment and long-term medication arrive all day and each one has to be written down accurately.

What the agent handles

1
Puts emergencies through
Asks the questions your vets approve and transfers urgent calls to the vet on duty, or out of hours to the provider that covers your practice.
2
Books routine appointments
Vaccinations, health checks, nail clips and post-op checks, booked into the diary with a reminder sent before the day.
3
Takes repeat-prescription requests
Records the pet, the owner and the medication requested for a vet to authorise. It never confirms a prescription itself.

Works with the tools you already use

Google CalendarCalendlyGoogle SheetsWhatsApp

Ready-made agent templates for this

General front-desk receptionist

A polished virtual receptionist that greets callers, answers basic questions, takes messages, and routes calls to the right person or department.

Appointment reminder & confirmationFlow

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Clinic no-show win-backFlow

Gently re-engages patients who missed an appointment and offers to rebook on the spot, sending a booking link and WhatsApp nudge — recovering revenue and care continuity.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

How does it handle an owner who thinks it is an emergency?+

It asks the questions your vets set and puts anything urgent straight through. It gives no clinical advice and does not decide whether an animal needs treatment.

Can it pass calls to our out-of-hours provider?+

Yes. Outside your opening hours it transfers emergency calls to the number you give, or tells the owner which practice covers you overnight.

Can it take repeat-prescription requests?+

Yes. It takes the details and sends them to your team for a vet to authorise, and it tells the owner when to expect a reply.

What does an answering service for a vet practice cost?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.