Telenow in the UK

AI answering service for UK garages

The phone rings while you are under a car, and most callers want an MOT slot, a service or news on their car. Telenow answers every call, books the work into your diary and keeps customers updated, so your technicians stay in the workshop.

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Last updated 2026-11-15

The calls you’re losing today

Calls from under the ramp

Technicians cannot down tools for every call, and the customer who gets no answer books their MOT somewhere else.

“Is my car ready yet?”

Status calls through the afternoon interrupt the work that would get the car ready.

Empty MOT slots

Quiet weeks leave bays and testing slots unused while customers with an MOT coming up have not been reminded.

What the agent handles

1
Books MOTs, services and repairs
Takes the registration, mileage and the problem in the customer’s words, offers a slot and confirms it by text or WhatsApp.
2
Answers status calls
Reads the job status from your system through its API or a shared sheet, and tells the customer when the car will be ready.
3
Makes reminder calls
Calls customers who have agreed to hear from you when their MOT or service is coming up, and books them in during the call.

Works with the tools you already use

Google CalendarGoogle SheetsWhatsAppCustom API webhook

Ready-made agent templates for this

Auto service schedulerFlow

Books vehicle service appointments — captures the car and service type, checks availability, books the slot, and sends a WhatsApp confirmation with what to bring.

Auto service reminderFlow

Calls customers whose service or warranty check is due, and books them in or sends a booking link — keeping the bays full and vehicles maintained.

Car test-drive bookingFlow

Qualifies car-buying interest, captures the lead into your CRM, and books a test drive — turning a curious caller into a showroom visit.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

Can it give customers an update on their car?+

Yes, when your job status is in a system it can read, such as your garage software’s API or a shared sheet. Otherwise it takes a message and texts the customer once you update it.

Can it make MOT reminder calls?+

Yes. It calls customers who have agreed to reminders, using the due dates you hold, and books the test while they are on the line.

Can it use my existing garage number?+

Yes. Forward your current number to the agent, either all the time or only when you are busy or do not answer, or set up a new UK number through a supported carrier in the dashboard.

How much does an answering service for a garage cost?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.