Telenow in the UK

AI receptionist for UK dental practices

Practice phones are busiest at 8am, when patients ring about toothache, NHS places and Saturday appointments all at once. Telenow answers every call, books routine appointments into your diary and tells out-of-hours callers where to go, whether that is your own emergency slots or NHS 111.

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Last updated 2026-11-15

The calls you’re losing today

The 8am rush

Patients in pain all ring when the lines open, reception can take one call at a time, and the rest hear the engaged tone.

“Are you taking NHS patients?”

The same question, asked many times a day, ties up the person who should be checking patients in.

Failed appointments

An unconfirmed check-up becomes an empty chair, and the patient on the waiting list never hears that a slot came free.

What the agent handles

1
Books and moves appointments
Check-ups, hygienist visits and treatment follow-ups go into your diary, with a confirmation by text or WhatsApp.
2
Answers NHS and private questions
Tells callers whether you are accepting new NHS patients, reads your private price list and explains payment plans, exactly as you have set them out.
3
Directs dental emergencies
In hours it offers your urgent slots; out of hours it gives your on-call arrangement or sends the caller to NHS 111, as you decide.

Works with the tools you already use

Google CalendarCalendlyHubSpotWhatsAppGoogle Sheets

Handling patient information

The agent gives no clinical advice. It asks only the triage questions your clinicians approve and books or transfers from there.
Health information is special category data under UK GDPR; recordings and transcripts follow the retention period you set, and our DPA covers the processing.
Callers can ask for a person at any point, and your transfer rules decide who takes the call.

Ready-made agent templates for this

Dental clinic receptionistFlow

Books, reschedules and confirms dental appointments — checks real availability and books the slot, with a warm front-desk manner.

Appointment reminder & confirmationFlow

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Clinic no-show win-backFlow

Gently re-engages patients who missed an appointment and offers to rebook on the spot, sending a booking link and WhatsApp nudge — recovering revenue and care continuity.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

Can it book directly into our practice diary?+

Yes, through Google Calendar or Calendly, or through your practice software where it offers an API. Patients get a confirmation as soon as the booking is made.

What happens with dental emergencies out of hours?+

The agent follows your out-of-hours arrangement: it books an emergency slot if you hold one, puts the call through to the dentist on call, or directs the patient to NHS 111.

Can it tell patients whether we are taking on NHS patients?+

Yes. It gives the answer you have set and can take the caller’s details for your waiting list; you change the answer in the dashboard when your position changes.

How much does an AI receptionist cost for a dental practice?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.